Privacy Policy

1. Information We Collect

When you use Flur Lab, we may collect the following types of information:

1.1 User-Provided Information

• Account Information: Name, email address, and other details you provide during account creation or subscription.
• Content Data: URLs of images or videos you link to your listings.

1.2 Automatically Collected Information

• Usage Data: Information about your interactions with the platform, such as clicks, page views, and features accessed.
• Device Data: Details about the device and browser used to access Flur Lab, including IP address, operating system, and browser type.

1.3 Payment Information

Payment details are processed securely by our payment provider (e.g., Stripe). Flur Lab does not store credit card or banking information.

2. How We Use Your Information

We use the information collected for the following purposes:

• Providing the Service: To deliver and improve our platform, including rendering floor plans and managing subscriptions.
• User Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.
• Analytics: To analyze usage patterns and improve the functionality and user experience of the platform.
• Compliance: To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following cases:

• Service Providers: With trusted partners (e.g., Stripe) who assist in delivering the Services, under strict confidentiality agreements.
• Legal Obligations: If required by law or to respond to legal processes (e.g., subpoenas).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Data and Third-Party Hosting

Since Flur Lab does not host your images, any URLs you provide link to third-party services. Please ensure you trust the hosting providers you use and review their privacy policies.

5. Data Retention

We retain personal information only as long as necessary to provide the Services or fulfill legal obligations. Once data is no longer required, we securely delete or anonymize it.

6. Security

We use appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal data.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your data, subject to legal or contractual restrictions.
• Opt-Out: Manage your preferences for email communications and analytics tracking.

To exercise these rights, please contact us at support@flur-lab.com.

8. Cookies and Tracking Technologies

Flur Lab uses cookies and similar technologies to:

• Enhance your browsing experience.
• Track and analyze user behavior on the platform.

You can manage cookie preferences through your browser settings.

9. International Users

If you access Flur Lab from outside Sweden, your information may be transferred to and processed in Sweden. Sweden's data protection laws may differ from those in your country, but we will take appropriate measures to protect your data. By using our Services, you consent to this transfer.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or platform notifications. Continued use of the Services after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

• Email: privacy@flur-lab.com

Analytics and Cookies

We use Google Analytics to understand how visitors interact with our website. This service may use cookies and collect certain information about your use of Flur Lab. Please note that we do not track authenticated users - analytics tracking is only enabled for non-authenticated visitors who have accepted cookies.

Data Collection

Google Analytics may collect:

• Besökta sidor och tid spenderad på sidor
• Teknisk information (webbläsartyp, enhetstyp)
• Ungefärlig geografisk plats (land/stadsnivå)
• Hänvisningskällor
• Grundläggande användningsmönster

How We Use This Data

This information helps us:

• Understand how users interact with our service
• Identifiera och åtgärda tekniska problem
• Improve our website's user experience
• Make data-driven decisions about features and improvements

Your Control

You have full control over analytics tracking through our cookie consent banner. You can:

• Accept or decline analytics cookies when first visiting our site
• Change your preference at any time by clearing your browser cookies and revisiting our site
• Use browser settings or extensions to block Google Analytics tracking

Data Processing

Google Analytics data is processed in accordance with Google's privacy policy. Google may process this data in various countries, including the United States. For more information about how Google handles your data, please visit Google's Privacy Policy.

Data Retention

Google Analytics data is retained for 26 months, after which it is automatically deleted. This retention period allows us to analyze seasonal trends while respecting user privacy.